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Valid license to operate VRS could not be found or VRS is installed in demo mode Images will be stamped with the Kofax logo error when loading a VRS scan source

11475

QAID # 11475 Published

Question / Problem:

Attempts to load a VRS scan source result in the following error message:

A valid license to operate VRS could not be found, or VRS is installed in demo mode. Images will be stamped with the Kofax logo.

Answer / Solution:

This message can be caused by one of the following:

  • The Part Number, Serial Number and Product Code are not entered in the VRS 4.x Activate VRS utility / VRS 5.x Administration Console Licensing screen.
  • VRS 4.x license USB dongle is not installed.
  • Adrenaline 650i with on-board VRS 4.x license is not installed. (Model 650iLV, 650iMV, 650iHV or 650iPV).
  • If using distributed licensing from a Kofax Capture server, all available VRS licenses may be reserved by other scan stations.
  • If you are encountering this error message using a scanner with its specific OEM version of VRS, please see: QAID 7167, QAID 7524.

Applies to:

Product  Version 
VRS 4.5
  5.1
  5.1.1
  5.1..2
  5.2