QAID # 15119 Published
Question / Problem:
Attempts to import a PDF in the Kofax VRS 4.5 VRS Test Application - VCDemo result in the following error:
20010 Compressed Data error
Answer / Solution:
The error occurs when Kofax VRS 4.5 attempts to decompress the PDF image and the encoding of the PDF prevents the Kofax decompressor from decompressing the file.
This issue was reported in Software Problem Report (SPR) 64723.
To resolve this issue, download and install the Compressed Data Error during PDF processing patch.
NOTE: This patch should only be installed on a VRS 4.5 SP 1 system. Customers experiencing this issue in Kofax VRS 4.2 will need to upgrade to VRS 4.5 SP1 before applying the patch.