QAID # 14768 Published
Question / Problem:
When importing certain PDFs with VRS 4.5 installed, the following error is returned in the Scan module:
"An error occured while importing the file <Path_to_the_PDF_file> File Already Open"
How can this issue be resolved?
Answer / Solution:
This is a known ImageControls issue that is present in the base version of VirtualReScan (VRS) 4.5.
To resolve this issue, install VirtualReScan (VRS) 4.5 Service Pack 1 or upgrade to Kofax VRS 5.x.