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Kofax

Reserve Failed error when scanning using a Fujitsu fi-5900C scanner

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Question / Problem: 

Receiving error message "Unable to initialize: Fujitsu fi-5900C with VRS with AIPE Reserve failed." when trying to scan in Kofax Capture.

Answer / Solution: 

This issue can occur if the scanner profile folders are missing.

To resolve the issue:

  1. Navigate to the following location:
    C:\ProgramData\Kofax\Capture\Local\ScannerProfiles
     

  2. Create the following folders

    Fujitsu fi-5900C without VRS

    Fujitsu fi-5900C without VRS with AIPE

    Fujitsu fi-5900C with VRS

    Fujitsu fi-5900C with VRS with AIPE
     

  3. Rebuild the default fi-5900c scan sources.

 

Applies to:  

Product Version
VRS 5.1
  5.1.1
  5.1.2
  5.2

 

 

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