Question / Problem:
Loading a Scan Source in Kofax Capture 10.x and 11.x results in the following error:
SC007: Unable to make file copy
Answer / Solution:
This error can occur when the Scanner Profiles folder for the scan source is missing.
To manually create the folder:
- Launch the Scanner Configuration Utility.
- Start ¦ Programs ¦ Kofax Capture ¦ Scanner Configuration Utility
or
- Start ¦ Run ¦
scannerconfigutil.exe
- Note the scan source name that is set as default; the folder will need to be named the same.
- Navigate to the
ScannerProfiles
folder
C:\ProgramData\Kofax\Capture\Local\ScannerProfiles
- Create a new folder in the
ScannerProfiles
folder.
- Rename the new folder the same name as the default scan source name.
- Navigate to the
Imgctls\Bin\Profiles
directory.
- Copy the
DefaultSettings.cps
file and add it to the new folder for the scan source in the ScannerProfiles
folder.
- Relaunch the Scan module.