Unable to download shared profiles and training data from the VRS server error when loading a Kofax VRS Scan Source in a third-party TWAIN-based application

Question / Problem:

Loading a Kofax VRS Scan Source in a third-party TWAIN-based application results in the following error:

Unable to download shared profiles and training data from the VRS server

Answer / Solution:

The warning is due to a corrupted or missing application configuration (Config) file for the third-party application.

To create a new configuration file for the application:

1. Navigate to the C:\Program Files\ImgCtls\bin folder.
2. Locate the VCDemo.exe.config file and create a copy.
3. Browse to the third-party application's executable directory.
   Example for Twacker application: C:\WINDOWS\twain_32
4. Rename the VCDemo.exe.config file to your application's exe.config.
   Example: Twack_32.exe.config
5. Relaunch the application and test.

Applies to: