Unable to download shared profiles and training data from the VRS server error when loading a Kofax VRS Scan Source in a third-party TWAIN-based application
17533
QAID # 17533 Published
Question / Problem:
Loading a Kofax VRS Scan Source in a third-party TWAIN-based application results in the following error:
Unable to download shared profiles and training data from the VRS server
Answer / Solution:
The warning is due to a corrupted or missing application configuration (Config) file for the third-party application.
To create a new configuration file for the application:
- Navigate to the
C:\Program Files\ImgCtls\bin folder
. - Locate the
VCDemo.exe.config
file and create a copy. - Browse to the third-party application's executable directory.
Example for Twacker application:C:\WINDOWS\twain_32
- Rename the VCDemo.exe.config file to your application's exe.config.
Example:Twack_32.exe.config
- Relaunch the application and test.
Applies to:
Product | Version | Category |
---|---|---|
VRS | 5.1 | Profiles |
VRS | 5.1.1 | Profiles |
VRS | 5.1.2 | Profiles |