QAID # 17533 Published
Question / Problem:
Loading a Kofax VRS Scan Source in a third-party TWAIN-based application results in the following error:
Unable to download shared profiles and training data from the VRS server
Answer / Solution:
The warning is due to a corrupted or missing application configuration (Config) file for the third-party application.
To create a new configuration file for the application:
- Navigate to the
C:\Program Files\ImgCtls\bin folder.
- Locate the
VCDemo.exe.configfile and create a copy.
- Browse to the third-party application's executable directory.
Example for Twacker application:
- Rename the VCDemo.exe.config file to your application's exe.config.
- Relaunch the application and test.