When does Kofax VRS 4.0 reach End of Support and what does End of Support mean?
End of Support has been reached for Kofax VRS 4.0 as of June 8, 2009. This includes all OEM versions of VRS 4.0.
Technical Support provides ‘best effort’ support as long as maintenance is current.
Best effort means that Technical Support will troubleshoot the issue. However, resolution to the issue may require an upgrade to a fully supported version.
End of Support means there are no further Service/Fix Packs or fixes generated. There is also no R&D elevation support.
Additional details regarding the Kofax Lifecycle policy can be found located at the URL provided below:
If there are questions or concerns after reviewing the Kofax Lifecycle Policies and End of Support Dates please submit a Case at support.kofax.com via the Webportal.
Level of Complexity
Article # 3034909