End of Support for VRS 4.2
Issue
When does Kofax VRS 4.2 reach End of Support and what does End of Support mean?
Solution
End of Support has been reached for Kofax VRS 4.2 as of January 1, 2015. This includes the following OEM versions:
- Avision OEM VRS 4.2
- Bowe Bell & Howell OEM VRS 4.2
- Canon OEM VRS 4.2
- Fujitsu OEM VRS 4.2
- HP OEM VRS 4.2
- Visioneer Xerox OEM VRS 4.2
Technical Support provides ‘best effort’ support as long as maintenance is current.
Best effort means that Technical Support will troubleshoot the issue. However, resolution to the issue may require an upgrade to a supported version.
End of Support means there are no further Service/Fix Packs or fixes generated. There is also no R&D elevation support.
Additional details regarding the Kofax Lifecycle policy can be found located at the URL provided below:
If there are questions or concerns after reviewing the Kofax Lifecycle Policies and End of Support Dates please submit a Case at support.kofax.com via the Webportal.
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax VRS | 4.2 | ALL | ALL | N/A |
| Avision OEM VRS | 4.2 | 4.20.295 | ALL | N/A |
| Bowe Bell & Howell OEM VRS | 4.2 | 4.20.140 4.20.113 |
ALL | N/A |
| Canon OEM VRS | 4.2 | 4.20.260 4.20.148 |
ALL | N/A |
| Fujitsu OEM VRS | 4.2 | 4.20.111 | ALL | N/A |
| HP OEM VRS | 4.2 | 4.20.126 | ALL | N/A |
| Visioneer Xerox OEM VRS | 4.2 | 4.20.143 4.20.126 4.20.108 |
ALL | N/A |
Article # 3034907