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Kofax

End of Support for VRS 4.2

Article # 3034907 - Page views: 29

Issue

When does Kofax VRS 4.2 reach End of Support and what does End of Support mean?

 

Solution

End of Support has been reached for Kofax VRS 4.2 as of January 1, 2015.  This includes the following OEM versions:

  • Avision OEM VRS 4.2 
  • Bowe Bell & Howell OEM VRS 4.2
  • Canon OEM VRS 4.2
  • Fujitsu OEM VRS 4.2
  • HP OEM VRS 4.2
  • Visioneer Xerox OEM VRS 4.2

 

Technical Support provides ‘best effort’ support as long as maintenance is current.  
 

Best effort means that Technical Support will troubleshoot the issue.  However, resolution to the issue may require an upgrade to a supported version. 
 

End of Support means there are no further Service/Fix Packs or fixes generated.  There is also no R&D elevation support.  
 

Additional details regarding the Kofax Lifecycle policy can be found located at the URL provided below:

https://knowledge.kofax.com/General_Support/Support_Details/001-Lifecycle_Policies_and_End_of_Support_Dates

 

If there are questions or concerns after reviewing the Kofax Lifecycle Policies and End of Support Dates please submit a Case at support.kofax.com via the Webportal.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 4.2 ALL ALL N/A
Avision OEM VRS 4.2 4.20.295 ALL N/A
Bowe Bell & Howell OEM VRS 4.2 4.20.140
4.20.113
ALL N/A
Canon OEM VRS 4.2 4.20.260
4.20.148
ALL N/A
Fujitsu OEM VRS 4.2 4.20.111 ALL N/A
HP OEM VRS 4.2 4.20.126 ALL N/A
Visioneer Xerox OEM VRS 4.2 4.20.143
4.20.126
4.20.108
ALL N/A

 

Article # 3034907
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