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Kofax

Scanner Hardware Support

Article # 3034276 - Page views: 227

Issue

Does Kofax service scanner hardware and/or scanner driver issues?

 

Solution

No.  Kofax does not service scanner hardware. 

Contact the scanner's manufacturer to schedule a service call for scanner hardware issues.

Kofax supports its software and the interactions between the scanner's driver and Kofax software.  If an issue is determined to be due to a problem in the scanner's hardware or the scanner's driver, separate from Kofax software, Technical Support will recommend contacting the scanner manufacturer for technical support.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL ALL Scanner
Avision OEM VRS 5.1 ALL ALL Scanner
Canon OEM VRS 5.2
5.1.1
5.1
ALL ALL Scanner
Fujitsu OEM VRS 5.1 ALL ALL Scanner
HP OEM VRS 5.2
5.1.1
5.1
ALL ALL Scanner
Kodak OEM VRS 5.2
5.1.1
5.1
ALL ALL Scanner
Kofax Capture 11.1
11.0
ALL ALL Scanner
Kofax Express 3.3
3.2
ALL ALL Scanner
Kofax TotalAgility 7.10
7.9
7.8
7.7
7.6
7.5
ALL ALL Scanner

References

N/A

 

Article # 3034276
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