Scanner Hardware Support
Article # 3034276 - Page views: 266
Issue
Does Kofax service scanner hardware and/or scanner driver issues?
Solution
No. Kofax does not service scanner hardware.
Contact the scanner's manufacturer to schedule a service call for scanner hardware issues.
Kofax supports its software and the interactions between the scanner's driver and Kofax software. If an issue is determined to be due to a problem in the scanner's hardware or the scanner's driver, separate from Kofax software, Technical Support will recommend contacting the scanner manufacturer for technical support.
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax VRS | 5.2 5.1.2 5.1.1 5.1 |
ALL | ALL | Scanner |
| Avision OEM VRS | 5.1 | ALL | ALL | Scanner |
| Canon OEM VRS | 5.2 5.1.1 5.1 |
ALL | ALL | Scanner |
| Fujitsu OEM VRS | 5.1 | ALL | ALL | Scanner |
| HP OEM VRS | 5.2 5.1.1 5.1 |
ALL | ALL | Scanner |
| Kodak OEM VRS | 5.2 5.1.1 5.1 |
ALL | ALL | Scanner |
| Kofax Capture | 11.1 11.0 |
ALL | ALL | Scanner |
| Kofax Express | 3.3 3.2 |
ALL | ALL | Scanner |
| Kofax TotalAgility | 7.10 7.9 7.8 7.7 7.6 7.5 |
ALL | ALL | Scanner |
References
N/A
Article # 3034276