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Scanner Page Sensor Error when scanning documents that have one or more punch holes in landscape mode using the BOWE BELL and HOWELL Ngenuity 9150 scanner with VRS 4.5

13382

QAID # 13382 Published

Question / Problem:

When scanning documents that have one or more punch holes, in landscape mode using the BÖWE BELL + HOWELL Ngenuity 9150 scanner with VRS 4.5, after scanning 20 to 50 pages, VRS will produce a Scanner Page Sensor Error error.

Answer / Solution:

This behavior has been identified as a limitation when batch scanning letter paper size documents with one or more punch holes in landscape with the BÖWE BELL + HOWELL Ngenuity 9150 scanner.

It is recommended to treat this error as a standard scanner sensor warning, accept the warning and continue scanning.

This issue has been documented in SPR 55148.

Applies to:

Product Version Category
VRS 4.5 Scanner
Scanner Make Scanner Model
Böwe Bell & Howell Ngenuity 9150
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