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Kofax

Cannot initialize accelerator card to scanner error when scanning in a third-party scanning application using Kofax VRS 5.1

21537

QAID # 21537 Published

Question / Problem:

When scanning in a third-party scanning application using Kofax VRS 5.1, the following error occurs:

Cannot initialize accelerator card to scanner. (12802,1,3) Kofax error message:(Msg,ErrCode)[Unknown ISIS error],[20393]

Answer / Solution:

This error can occur if the incorrect scanner is selected as the default scan source in the Kofax VRS 5.1 Administration Console's Scanner Configuration screen.

To resolve this issue:

  1. Run VRSAdministrationConsole.exe.
  2. Select Scanner Configuration.
  3. Select the correct scanner from the Scanner list.
  4. Click Set as Default.
  5. A black checkmark will appear next to the scanner listing, indicating that it has been set as the default scanner.

Applies to:

Product Version
VRS 5.1
  5.1.1
  5.1.2