QAID # 21537 Published
Question / Problem:
When scanning in a third-party scanning application using Kofax VRS 5.1, the following error occurs:
Cannot initialize accelerator card to scanner. (12802,1,3) Kofax error message:(Msg,ErrCode)[Unknown ISIS error],
Answer / Solution:
This error can occur if the incorrect scanner is selected as the default scan source in the Kofax VRS 5.1 Administration Console's Scanner Configuration screen.
To resolve this issue:
- Run VRSAdministrationConsole.exe.
- Select Scanner Configuration.
- Select the correct scanner from the Scanner list.
- Click Set as Default.
- A black checkmark will appear next to the scanner listing, indicating that it has been set as the default scanner.