Question / Problem:
When an OEM version of VRS is installed, scanners that are certified for use with that version of VRS but do not quality for OEM licensing are not listed in the VRS Administration Console's Scanner Configuration list.
Answer / Solution:
When a General Release version of Kofax VRS is installed, enabling the VRS Certified checkbox (which is enabled by default) will cause only those scan sources that are certified with that version of VRS to be displayed in the scanner list.
However, when an OEM version of VRS (or a version that was upgraded from an OEM VRS version) is installed, enabling the VRS Certified checkbox will cause only those scan sources that qualify for OEM licensing to be displayed in the Scanner List. All other certified scan sources will be hidden.
To show all scan sources in the Scanner list on the VRS Administration Console's Scanner Configuration screen, uncheck the VRS Certified checkbox.