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Kofax

SC007 Unable to make file copy when clicking Restore VRS Defaults

3011574

Question / Problem: 

Clicking “Restore VRS Defaults” in the Scanner Configuration Utility or VRS Administration Console results in the following error:

SC007: Unable to make file copy

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Answer / Solution: 

This error can occur when Kofax VRS is unable to create or read the Scanner Profiles due to Windows 8dot3 name creation being disabled.  Kofax VRS requires the 8dot3 name creation functionality to create and read the Scanner Profiles.

There are two methods for enabling 8dot3 name creation in Windows:  via the Command Prompt and via the Registry Editor.  Only one method needs be performed, but both methods are documented below.

 

To enable 8dot3 name creation via the Command Prompt:

1.  Open the Command Prompt "as administrator".

2.  Execute the following command:
     fsutil.exe behavior set disable8dot3 0

3.  Windows 7 will not provide any response. Windows 8 and Windows 10 will respond with the following:
     The registry state is now: 0 (Enable 8dot3 name creation on all volumes).

4.  Reboot the PC.

 

To enable 8dot3 name creation via the Registry Editor:

  1. Run regedit.exe

  2. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\FileSystem

  3. Double-click NTFSDisable8dot3

  4. Change the Value data to 0 and click OK.

  5. Reboot the PC

 

If the NTFSDisable8dot3 value is dictated by a group policy, the value may change back to 1 after the PC reboot.  In such cases, the Administrator would need to update the group policy to enable 8dot3 name creation.

 

Applies to:  

Product Version
VRS 5.1
  5.1.1
  5.1.2