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Kofax

Installation Error - The Kofax VRS client/server and Kofax Capture cannot be installed on the same computer

15057

QAID # 15057 Published

Question / Problem:

During the installation of the Kofax VRS Elite server or client, an error occurs stating that the client/server and Kofax Capture cannot be installed on the same computer.

Answer / Solution:

A Kofax VRS Elite server or client cannot be used on the same computer as Kofax Capture. If Kofax VRS Elite is to be used with Kofax Capture, the standalone version of Kofax VRS Elite must be installed.

The error message encountered during installation will differ slightly, based on the installation attempted:

  • Kofax VRS Elite client: The Kofax VRS client and Kofax Capture cannot be installed on the same computer.
  • Kofax VRS Elite server: The Kofax VRS server and Kofax Capture cannot be installed on the same computer.

Applies to:

Product Version Category
VRS 5.0 Server/Client
VRS 5.1 Server/Client
VRS 5.1.1 Server/Client