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Kofax

Cannot Recognize File Format error importing TIFF files

Article # 3032566 - Page views: 42

 
 

Issue

Attempts to import TIFF image files that originated as faxes or from Kofax Mobile Capture 3.5 or higher result in the following error:

An error occurred while importing the file.

This batch class supports image files only.  If you want to import eDocument files or PDF files, contact your system administrator and request that these features be enabled for the batch class.  The "treat imported PDF files as TIFF images" and "Allow import of eDocument files" options are available on the Advanced tab of the Batch Class Properties dialog box.

Cannot Recognize File Format

 

Cause

This error occurs when the Kofax VRS TIFF import filter finds an unexpected field type in the TIFF image header.  his issue has been documented in TFS #1277049 and resolved in Fix Pack 3 for Kofax VRS 5.1.2.

 

Solution

To resolve this issue, install VRS 5.1.2 and the latest fix pack for VRS 5.1.2 or upgrade to Kofax VRS 5.2.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.1.2 5.1.2.2.0.20193
5.1.2.1.0.20183
5.1.2.0.0.20170
ALL N/A
Kofax VRS 5.1.1 ALL ALL N/A
Kofax VRS 5.1 ALL ALL N/A

References

N/A