Cannot initialize accelerator card to scanner error when scanning in a third-party scanning application

Issue

When scanning in a third-party scanning application using a VRS scan source, the following error occurs:

Cannot initialize accelerator card to scanner. (12802,1,3) Kofax error message:(Msg,ErrCode)[Unknown ISIS error],[20393]

Cause

This error can occur if the incorrect scanner is selected as the default scan source in the Kofax VRS Administration Console's Scanner Configuration screen.

Solution

To resolve this issue:

1. Run VRSAdministrationConsole.exe.
2. Select Scanner Configuration.
3. Select the correct scanner from the Scanner list.
4. Click Set as Default.
5. A black checkmark will appear next to the scanner listing, indicating that it has been set as the default scanner.

Level of Complexity 

Easy

Applies to  

References

N/A

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