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Cannot initialize accelerator card to scanner error when scanning in a third-party scanning application

Article # 3033117 - Page views: 62

Article # 3033117 - Page views: 62

Issue

When scanning in a third-party scanning application using a VRS scan source, the following error occurs:

Cannot initialize accelerator card to scanner. (12802,1,3) Kofax error message:(Msg,ErrCode)[Unknown ISIS error],[20393]

 

Cause

This error can occur if the incorrect scanner is selected as the default scan source in the Kofax VRS Administration Console's Scanner Configuration screen.

 

Solution

To resolve this issue:

  1. Run VRSAdministrationConsole.exe.
  2. Select Scanner Configuration.
  3. Select the correct scanner from the Scanner list.
  4. Click Set as Default.
  5. A black checkmark will appear next to the scanner listing, indicating that it has been set as the default scanner.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL Third-party scanning application N/A

References

N/A

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