Cannot initialize accelerator card to scanner error when scanning in a third-party scanning application
Article # 3033117 - Page views: 202
Issue
When scanning in a third-party scanning application using a VRS scan source, the following error occurs:
Cannot initialize accelerator card to scanner. (12802,1,3) Kofax error message:(Msg,ErrCode)[Unknown ISIS error],[20393]
Cause
This error can occur if the incorrect scanner is selected as the default scan source in the Kofax VRS Administration Console's Scanner Configuration screen.
Solution
To resolve this issue:
- Run VRSAdministrationConsole.exe.
- Select Scanner Configuration.
- Select the correct scanner from the Scanner list.
- Click Set as Default.
- A black checkmark will appear next to the scanner listing, indicating that it has been set as the default scanner.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax VRS | 5.2 5.1.2 5.1.1 5.1 |
ALL | Third-party scanning application | N/A |
References
N/A
Article # 3033117