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Kofax

Could not read KofaxVersion or Version from registry

Article # 3034199 - Page views: 176

Issue

AdminServices Error - Could not read KofaxVersion or Version from registry.

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Cause

One of the reasons why that error can occur is because the KofaxReg.xml has been corrupted.

Solution

Rename the mentioned file from C:\ProgramData\Kofax\Vrs

Run setup.exe from Kofax VRS installation media (previously used to install it on the station) to recreate that registry file..

Level of Complexity 

It can also be located at the Kofax Capture media | Capture | Prerequisites folder | VRistualRescan 5.x.x

Easy

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL    

 

 

Article # 3034199
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