Email Address Verification Email Never Received during VRS Elite License Activation

Issue

When activating a VRS Elite license, a message states that the activation process requires a verified email address. However, the email from Kofax is never received.

Cause

The email verification backend functionality was never implemented.  Therefore no verification emails are sent.  Email verification is not required and will not prevent successful license activation.

Solution

Close out of the email verification screen and click Activate.  The license activation will complete.

This email verification prompt was removed in Kofax VRS 5.1.1.

Level of Complexity 

Easy

Applies to  

References

N/A

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