Error 20007 Cannot recognize file format when trying to import a TIFF image

Issue

Attempts to import a TIFF image result in the following error:

20007 Cannot recognize file format

Cause

This issue can occur if the path to image (including the filename) contains more than 128 characters.  Kofax VRS / ImageControls supports a maximum path length of 128 characters when importing images. 

Solution

To resolve this issue, move the image to a location with a shorter path.

Level of Complexity 

Easy

Applies to  

References

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