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Kofax

Error 20007 Cannot recognize file format when trying to import a TIFF image

Article # 3032733 - Page views: 25

Article # 3032733 - Page views: 25

Issue

Attempts to import a TIFF image result in the following error:

20007 Cannot recognize file format

Cause

This issue can occur if the path to image (including the filename) contains more than 128 characters.  Kofax VRS / ImageControls supports a maximum path length of 128 characters when importing images. 

Solution

To resolve this issue, move the image to a location with a shorter path.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 4.5
5.1
5.1.1
5.1.2
5.2
     

References

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