Error 20007 Cannot recognize file format when trying to import a TIFF image
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Issue
Attempts to import a TIFF image result in the following error:
20007 Cannot recognize file format
Cause
This issue can occur if the path to image (including the filename) contains more than 128 characters. Kofax VRS / ImageControls supports a maximum path length of 128 characters when importing images.
Solution
To resolve this issue, move the image to a location with a shorter path.
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax VRS | 4.5 5.1 5.1.1 5.1.2 5.2 |
References
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Article # 3032733