Skip to main content
Kofax

Error Code 1603 Code 11 Function Code 0x8002801C Installing VRS

Article # 3033157 - Page views: 614

Issue

The Kofax VRS nstallation fails with Error Code 1603. The VRSInstaller.log reports the following error:

PerformTypeLib failed with error code 11 and function code 0x8002801C

 

Cause

The Kofax VRS installation can fail with Error Code 1603 if there is a group policy that disables the Windows Installer's AppCompatibility feature.

To confirm that this is the root cause of the error, enable MSI logging during the VRS 5.1 installation and confirm the presence of the following error message in the log:

PerformTypeLib failed with error code 11 and function code 0x8002801C.

Note-Icon.png

Microsoft Installer Error Code 1603 is an error code that simply indicates that a fatal error occurred during installation.  Error Code 1603 by itself is not sufficient to properly troubleshoot installation issues.  Another error code that reports the underlying root cause of the installation failure must be located in the installation logs.

Solution

To resolve this issue, it is necessary to temporarily override the policy that disables the AppCompatibility feature. This can be accomplished using the Group Policy Editor or by making the following alteration to the Windows Registry:

  1. Run regedit.exe
     
  2. Navigate to:
    HKLM\Software\Policies\Microsoft\Windows\AppCompat

  3. Change the value of theDisableparameter to0.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL ALL N/A

 

Article # 3033157
  • Was this article helpful?