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Kofax

Error calling OpenMcVRSscan 2nd time

Article # 3034109 - Page views: 80

Article # 3034109 - Page views: 80

Issue

Receiving the following error message when attempting to Scan in Capture Scan module on the KC workstation (VCDemo Scans successfully): “Error calling OpenMcVRSscan 2nd time”. 

Cause

This error can occur if Scan source attempts to load the VRS Multicore processor for a new session before the VRS scan source has been completely unloaded from its previous session. It can also occur because the station does not meet the Multicore specs to run successfully/

Solution

Solution 1
Disabling Multicore Processing in the VRS Administrative Console will prevent this error from occurring.

Go to:

VRS Administration Console | Preferences | Multicore Processing | OFF

Solution 2

If Multicore needs to stay enable, please make sure Kofax VRS version is updated to the latest available version 5.2 and with the latest Fix Pack applied.

See Product release page for VRS

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
10.2
10.1
10.0
ALL    
Kofax VRS 5.2 5.2.7