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Kofax

Error in loading DLL

Article # 3033837 - Page views: 515

Issue

Error loading DLL with VRS 5.x and Fujitsu fi-6770A scanner.

Cause

Mismatch between Selected scanner scanner source and physical Scanner USB connection.

Scanner was showing on Device manager as fi-6770dj (SVRS Software)
Scanner source selected was pointing to fi-6770A (HVRS Hardware)

Solution

if desired SVRS source:

  • Download and Install the legacy ISIS driver from scanner vendor website
  • then select the scanner fi-6770 on the VRS Admin Console | Scanner Configuration

if you want to use it as fi-6770A then:

  • switch the USB port on the back of the scanner to the other port (CGA port)

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
Kofax VRS OEM 5.1.265 ALL   fi-6770A
fi-6670A
fi-6800
fi-5950
fi-5900C

 

Article # 3033837
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