Skip to main content
Kofax

Error loading DLL Error 48 when loading a Hardware VRS scan source

Article # 3033187 - Page views: 100

Article # 3033187 - Page views: 100

Issue

When connecting to an HVRS scan source with VRS, the following error message is reported:

Error 48 – error loading DLL

Solutions

Solution 1
  1. Open VRS Administration Console
  2. Under Scanner Configuration | Scanner Source | Configure sources. Delete all current sources.
  3. When all sources has been deleted click on Create standard sources
    clipboard_e9df8ac3e1031be6d2600043ee09588e4.png
  4. Close out of VRS Administration Console
  5. Test using scanning application like VCDemo or VRS Test Console
Solution 2
If the error is seen on a 64-bit operating system, run the ScannerSupport.exe file, located in the Kofax ASPI drivers folder of the VRS installation media.

ScannerSupport.exe will install the ASPI driver for known HVRS OEM scanners.

The executable creates an installation parameter ("ASPI=0") that will allow connection to the scanner without need for an additional ASPI layer installation.

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL