The following error occurs when attempting to load Kofax VRS, VRS Administration console, scan source or file import source.
Get registry entry failed.
Get registry entry error can occur if the user account of the currently logged-in user does not have the necessary permissions to access the Kofax Keys in the Windows Registry. This can occur even if the user account is a member of a Group that does have the necessary permissions.
To resolve this issue, grant the necessary permissions to the user account as defined in the following article:
Get registry entry error can also occur if the following file has been corrupted or wiped by antivirus or other security software:
To recreate the KofaxReg.xml file:
- Backup and delete the existing
- Perform a repair installation of Kofax VRS
- If VRS is licensed using a Standalone Software VRS license, reactivate the license in the VRS Administration Console.
KofaxReg.xml file is corrupted or wiped repeatedly, use Windows Auditing to determine which application(s) is/are making changes to the file:
Level of Complexity
Article # 3032612