Skip to main content
Kofax

HP Scanner Not Recognized by VRS

Article # 3046765 - Page views: 15

Issue

An HP Scanner is not recognized by Kofax VRS or an ImageControls-based scanning application such as Kofax Capture or Kofax Express.

 

Cause

Most HP Scanners require both the Universal Basic driver and the ISIS driver be installed, and that they are installed in the correct order, for the scanner to be correctly recognized by Kofax VRS / ImageControls.

 

Solution

If only the Universal Basic driver is currently installed:

  1. Download and install the ISIS driver

 

If only the ISIS driver is currently installed:

  1. Uninstall the ISIS driver
     
  2. Download and install the Universal Basic driver
     
  3. Reinstall the ISIS driver

 

If the ISIS driver was installed before the Universal Basic driver:

  1. Uninstall both drivers
     
  2. Reinstall the Universal Basic driver
     
  3. Reinstall the ISIS driver
     

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL ALL HP Scanner
HP OEM VRS 5.2
5.1.1
5.1
5.2.0.1.0.549
5.1.1.10.0.2017
5.1.0.0.0.697
ALL HP Scanner
Kofax Capture 11.1
11.0
ALL Scan Station HP Scanner
Kofax Express 3.3
3.2
ALL ALL HP Scanner

References

N/A

 

 

Article # 3046765
  • Was this article helpful?