After successfully activating a Desktop-level Kofax VRS 5.x Elite license, attempting to load a Desktop-level scanner results in the following error:
VRS License Level Exceeded
VRS detected a Desktop license on this computer. The scanner requires a Workgroup VRS license. Images will be stamped with the Kofax logo.
This issue can occur if a Desktop-level scanner is configured as a non-certified, Compatible scan source. All Compatible VRS scan sources require a Workgroup-level or higher Kofax VRS 5.x Elite license. If the scan source was configured using the scanner's TWAIN driver, the scan source would be considered a Compatible scan source.
Kofax certifies scanners using the manufacturer's ISIS drivers. Therefore, unless the scanner has a Hardware VRS scan source, the Certified scan source will almost always use the scanner's ISIS driver.
Scanners that are certified for use with a version of Kofax VRS after the general release of that version will require the installation of a Component Installer that will update Kofax VRS to support the scanner as a certified scan source and automatically configure the certified scan sources.
To resolve this issue:
- Go the Kofax Online Scanner Configurator and confirm that the scanner model is certified for use with the version of Kofax VRS that is installed.
- Download and Install the latest ISIS driver from the scanner manufacturer's website.
- Check the Kofax VRS Product Release Information Page to see if a Component Installer is available for the scanner model. If a Component Installer is available for the scanner model and the installed VRS version, download and install it.
- Load the Certified scan source in VCDemo and confirm that the License Level Exceeded error no longer occurs.
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