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No dll was found in the waterfall procedure Error

Article # 3033181 - Page views: 172

Article # 3033181 - Page views: 172

Issue

I receive the following error message when trying to launch the Validation module:

Error at loading of IPPSP library, no dll was found in the waterfall procedure.

 

Cause

An incorrect System Variable may cause the Kofax Capture modules not to be launched such as from the command prompt by typing the module executable file name, for example: index.exe for the Validation module, ops.exe for the Batch Manager module, etc.

This error can also be caused by an installation of the Virtual C++ Runtime Redistributables that did not include certain features that Kofax VRS / ImageControls requires.

 

Solution 1

  1. Open a Command Prompt and run the path command. This should list the Windows System Variables.
    There should be two Kofax System Variables similar to the following:
    C:\Program Files\Kofax\CaptureSS\ServLib\ImgCtls\bin;C:\Program Files\Kofax\CaptureSS\ServLib\bin
    or
    C:\Program Files\Kofax\Capture\ImgCtls\bin;C:\Program Files\Kofax\Capture\bin
     
  2. Make sure that the Kofax System Variable is not truncated. If it is truncated, go to Control Panel ¦ System ¦ Advanced ¦ Environment Variables ¦ System Variables ¦ Path, and edit the truncated Kofax System Variable to be like one of the above examples.
     
  3. Click OK and apply the change.

 

Solution 2

  1. Stop all applications and services that use Kofax VRS / ImageControls
     
  2. In the Kofax Capture 11.1 installation media, navigate to
    \Kofax Capture\Prerequisites\VirtualReScan 5.2\ISSetupPrerequisites\{09F56021-05C8-46A2-BCD8-DBF87ED5C928}

    OR

    In the VRS 5.2 installation media, navigate to
    \Media\ISSetupPrerequisites\{09F56021-05C8-46A2-BCD8-DBF87ED5C928}
     
  3. Run vcredist_x86.exe to reinstall the VC++ 2013 Redistributable Runtime
     
  4. In the Kofax Capture 11.1 installation media, navigate to
    \Kofax Capture\Prerequisites\VirtualReScan 5.2\ISSetupPrerequisites\{5bfc1380-fd35-4b85-9715-7351535d077e}

    OR

    In the VRS 5.2 installation media, navigate to
    \Media\ISSetupPrerequisites\{5bfc1380-fd35-4b85-9715-7351535d077e}
     
  5. Run vcredist_x86.exe to reinstall the VC++ 2015-2019 Redistributable Runtime
     
  6. Restart the applications and services that use Kofax VRS / ImageControls.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture  11.0
11.1
ALL ALL N/A
Kofax VRS 5.2 ALL Kofax Capture N/A