Product Identification Information Invalid Error Activating PF-UPRO-XXXX License

Issue

Attempts to activate a VRS license with the Part Number: PF-UPRO-XXXX fail with the following error:

VRS-0102 - Product identification information is invalid

Cause

Although Fujitsu OEM licensing is hard-coded into Fujitsu OEM version of VRS and is applied automatically when a qualified scan source is selected, Fujitsu OEM 4.x versions of VRS populate the License Information fields with the product number PF-UPRO-XXXX and a 12-character serial number, divided into three sets fo 4 characters each (XXXX-XXXX-XXXX).  This information was intended to make it easy to identify that the version of VRS that was installed was a Fujitsu OEM version of VRS. 

However, the presence of this information in these fields led many to believe that a Standalone VRS Software license was activated and could be deactivated and activated on a General Release version of VRS.  Due to this confusion, Fujitsu OEM VRS 5.x does not populate these fields in the VRS Administration Console's Licensing screen.

Since PF-UPRO-XXXX is not a valid part number for a Standalone Kofax VRS 5.x Elite Software license, attempting to activate such a license will fail with the VRS-0102 - Product identification information is invalid error.  This is the expected behavior and it is considered to be "as designed".

Solution

Activate a Kofax VRS 5.x Elite Standalone Software license that has one of the following valid Part Numbers:

• VP-D005-0001
• VP-W005-0001
• VP-P005-0001

Level of Complexity 

Easy

Applies to  

References

• License Levels Kofax VRS Elite