Attempts to activate a Kofax VRS 4.x Professional license in the Kofax VRS 5.x Administration Console License screen result in the error:
The specified license information is invalid
Software license activation in Kofax VRS 5.x requires a Kofax VRS 5.x Elite license and is not compatible with Kofax VRS 4.x Professional licenses. Therefore, a Kofax VRS 4.x Professional license cannot be used to license Kofax VRS 5.x.
Kofax VRS 5.x Elite licenses have the number 5 as the sixth character in the Part Number:
- Desktop-Level: VP-D005-0001
- Workgroup-Level: VP-W005-0001
- Production Level: VP-P005-0001
Kofax VRS 4.x Professional licenses have the number 4 as the sixth character in the Part Number:
- Desktop-Level: VP-D004-0001
- Workgroup-Level: VP-W004-0001
- Production Level: VP-P004-0001
Activate a valid Kofax VRS 5.x Elite license.
Level of Complexity
Article # 3042918