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The older version of Kofax VRS cannot be removed

Article # 3033864 - Page views: 79

Article # 3033864 - Page views: 79

Issue

When attempting to perform an in-place upgrade of Kofax VRS the error "The older version of Kofax VRS cannot be removed." is shown.

Cause

Current Kofax VRS cached installer data was removed or missing from the station.

Solution

  • Ran VRS Install BAT to obtain the install log
  • From the install log, we located the GUI where VRS is looking for the previous installer data {...} 

    Error applying transforms. Verify that the specified transform paths are valid. C:\Users\ddcserviceid\AppData\Local\Temp\{2C22FD90-30D6-4AA5-ADCF-C0B9BB8A5D1E}\1033.MST
     
  • Then under Elevated CMD ran the following command to detect missing paths by collecting Uninstall log.

    msiexec.exe /x{VRS Product Code} /l*v C:\Temp\Uninstall.log
  • The VRS Product Code can be obtained by navigating to HKLM\SOFTWARE\WOW6432NODE\Kofax\Condor\(Product Code)
  • Once missing files (1033.MST) and version number was restored in registry VRS was uninstalled
  • Then we install VRS 5.1.2 and Fix pack 6 without any error

Level of Complexity 

High

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL    

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