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Kofax

VRS Administration Console Crashes Selecting Exceptions

Article # 3037891 - Page views: 94

Issue

The Kofax VRS Administration Console crashed when navigating to the Exceptions screen.

 

Cause

This issue has been documented in TFS 970190 and resolved in Fix Pack 6 and higher for Kofax VRS 5.1.1.  It has also been resolved in the base releases of Kofax VRS 5.1.2 and Kofax VRS 5.2.

 

Solution

To resolve this issue, download and install the latest Fix Pack for Kofax VRS 5.1.1 or upgrade to Kofax VRS 5.1.2 or 5.2:

Kofax VRS Product Release Information Page

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS 5.1.1
 
5.1.1.5.0.1887
5.1.1.4.0.1871
5.1.1.3.0.1863
5.1.1.2.0.1832
5.1.1.1.0.1754
5.1.1.0.0.1619
ALL N/A
Kofax VRS 5.1 ALL ALL N/A
Avision OEM VRS 5.1 5.1.0.0.0.273 ALL N/A
Canon OEM VRS 5.1.1
5.1
5.1.1.3.0.1943
5.1.1.3.0.1916
5.1.0.0.0.1010
5.1.0.0.0.669
5.1.0.0.0.284
ALL N/A
Fujitsu OEM VRS 5.1 5.1.0.0.0.265 ALL N/A
HP OEM VRS 5.1 5.1.0.0.0.697 ALL N/A
Kodak OEM VRS 5.1 5.1.0.0.0.1206
5.1.0.0.0.474
ALL N/A