VRS Administration Console Crashes Selecting Exceptions
Article # 3037891 - Page views: 59
Issue
The Kofax VRS Administration Console crashed when navigating to the Exceptions screen.
Cause
This issue has been documented in TFS 970190 and resolved in Fix Pack 6 and higher for Kofax VRS 5.1.1. It has also been resolved in the base releases of Kofax VRS 5.1.2 and Kofax VRS 5.2.
Solution
To resolve this issue, download and install the latest Fix Pack for Kofax VRS 5.1.1 or upgrade to Kofax VRS 5.1.2 or 5.2:
Kofax VRS Product Release Information Page
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax VRS | 5.1.1 |
5.1.1.5.0.1887 5.1.1.4.0.1871 5.1.1.3.0.1863 5.1.1.2.0.1832 5.1.1.1.0.1754 5.1.1.0.0.1619 |
ALL | N/A |
| Kofax VRS | 5.1 | ALL | ALL | N/A |
| Avision OEM VRS | 5.1 | 5.1.0.0.0.273 | ALL | N/A |
| Canon OEM VRS | 5.1.1 5.1 |
5.1.1.3.0.1943 5.1.1.3.0.1916 5.1.0.0.0.1010 5.1.0.0.0.669 5.1.0.0.0.284 |
ALL | N/A |
| Fujitsu OEM VRS | 5.1 | 5.1.0.0.0.265 | ALL | N/A |
| HP OEM VRS | 5.1 | 5.1.0.0.0.697 | ALL | N/A |
| Kodak OEM VRS | 5.1 | 5.1.0.0.0.1206 5.1.0.0.0.474 |
ALL | N/A |