Device busy and Engine busy Error 20016 when loading Canon DR-G1130 in 3rd Party application with Canon OEM VRS 5.1.1010

Question / Problem: 

Attempts to load a Canon DR-G1130 scan source in a 3rd Party scanning application using Canon OEM VRS 5.1.1010 result in the following errors: 

20016 - Device Busy and Engine busy

Answer / Solution: 

This issue can occur if Windows is not configured to recognize and use the 8 dot 3 file name format required by Canon OEM VRS 5.1.1010. 

To Enable the 8 dot 3 filename format:

1. Run regedit.exe

2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem

3. Double-click NtfsDisable8dot3NameCreation

4. Set the Value data to 0 and click OK

5. Reboot the system

Applies to: