QAID # 16448 Published
Question / Problem:
When connecting to an HVRS scan source with VRS, the following error message is reported:
Error 48 – error loading DLL
Answer / Solution:
If this error is seen on a 32-bit operating system, please see QAID 14178, as the ASPI layer may need updating.
If the error is seen on a 64-bit operating system, run the
ScannerSupport.exe file, located in the Kofax ASPI drivers folder of the VRS installation media.
ScannerSupport.exe will install the ASPI driver for known HVRS OEM scanners. The executable creates an installation parameter ("ASPI=0") that will allow connection to the scanner without need for an additional ASPI layer installation.