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Kofax OEM VRS 5.1 installation fails with Error Code 1603 and VRSInstaller log reports error code 11

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Question / Problem: 

The Kofax VRS 5.1 installation fails with Error Code 1603. The VRSInstaller.log reports the following error:

PerformTypeLib failed with error code 11 and function code 0x8002801C

Answer / Solution: 

The Kofax VRS 5.1 installation can fail with Error Code 1603 if there is a group policy that disables the Windows Installer's AppCompatibility feature. To confirm that this is the root cause of the error, enable MSI logging during the VRS 5.1 installation and confirm the presence of the following error message in the log:

PerformTypeLib failed with error code 11 and function code 0x8002801C.

To resolve this issue, it is necessary to temporarily override the policy that disables the AppCompatibility feature. This can be accomplished using the Group Policy Editor or by making the following alteration to the Windows Registry:

  1. Locate the HKLM\Software\Policies\Microsoft\Windows\AppCompat Registry Key.

  2. Change the value of the Disable parameter to 0.

 

Applies to:  

Product Version Category
VRS-AV 5.1 Install
VRS-CANON 5.1 Install
VRS-FUJ 5.1 Install
VRS-HP 5.1 Install
VRS-KDK 5.1 Install

 

Author:  John Killinger