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License does not include image processing error 20451 when loading HP Scanjet 7000 s3 with HP OEM VRS 5.1

3021059
3021059

Question / Problem: 

The following error occurs when attempting to load an HP Scanjet 7000 s3 using HP OEM VRS 5.1.0.0.0.1524 in a third-party scanning application:

20451 - License does not include image processing.  Please select another source.

Answer / Solution: 

This issue may occur if the HP OEM VRS 5.1.0.0.0.1524 fails to apply a Desktop-level HP OEM VRS 5.x Professional license to the HP 7000 s3 scan source.

To resolve this issue, download and install HP OEM VRS 5.1.1.10.0.2017 from HP's website:  

  1. Go to HP's site:  https://support.hp.com/us-en/drivers/selfservice/hp-scanjet-enterprise-flow-7000-s3-sheet-feed-scanner/10431055
  2. How to Step 2:  Under Software downloads download 5.1.1.10.0.2017
  3. Verify correct license is seen (Desktop)

 

Applies to:  

Product Version
VRS-HP 5.1