Kofax VRS and OEM VRS Issue Assistance Form
This form is for customers who have a VRS OEM product and need to request assistance. This form is not for use by customer's who have a non-OEM release of VRS.
For assistance with Kofax VRS or an OEM version of VRS that is used with a third-party scanning application, please complete the fields below. Provide as much detail as possible when describing the issue including the text of any error messages and submit the form.
IMPORTANT: If you are using Kofax/OEM VRS with another Kofax product (such as Kofax Capture or Kofax TotalAgility) that is covered by a valid maintenance contract, please browse to the Customer Portal and submit a Case instead of using this form.
We also recommend browsing to the VRS / Scanning Apps Knowledge Base articles to review any articles that may relate to the issue that you are reporting.