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Kofax VRS and OEM VRS Issue Assistance Form

Article # 301486 - Page views: 11035


For assistance with Kofax VRS or an OEM version of VRS that is used with a third-party scanning application, please complete the fields below. Provide as much detail as possible when describing the issue including the text of any error messages and submit the form. 

IMPORTANT:  If you are using Kofax/OEM VRS with another Kofax product (such as Kofax Capture or Kofax TotalAgility) that is covered by a valid maintenance contract, please browse to the Customer Portal and submit a Case instead of using this form. 

We also recommend browsing to the VRS / Scanning Apps Knowledge Base articles to review any articles that may relate to the issue that you are reporting. 

Your Information

Please enter detailed information in the fields below.

Describe your VRS Issue

Please enter the details regarding your VRS issue in the fields below.

Error Message Text & Error Message Number
Detailed Description
Scanner Make & Model
Full VRS Version Number (VRSAdministrationConsole.exe | About)



Article # 301486
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